Refund & Cancellation Policy

Every new account gets a free trial (currently 7 days) with every feature switched on and no payment required. We encourage you to use the trial fully to decide whether Asaan Karo suits your business before you buy a plan.

• You can cancel at any time by emailing or messaging us, or by contacting us from the Billing screen in the app.
• Plans do not renew automatically, so you can also simply not pay for the next period.
• After cancelling, your plan keeps working until the end of the period you have paid for. Then your account pauses — your data is kept and you can come back any time by choosing a plan.
• There is no cancellation fee.

We refund the payment in full when:

• You were charged by mistake — a double payment, a wrong amount, or a payment taken after you cancelled.
• We could not switch your plan on within 3 working days of your payment being confirmed, and you ask for your money back.
• A first-time purchase — you ask within 7 days of your first ever paid plan, and the service did not work for your business as described on our website.

We refund the unused part of your paid period when:

• we remove a main feature your paid plan includes;
• you do not accept a change to our Terms & Conditions and cancel because of it; or
• we close your account for a reason that is not a breach of our terms by you.

• For the part of a paid period you have already used, or for a period you simply decide not to use after the first purchase window above.
• When WhatsApp restricts or blocks your number under its own rules — this is outside our control.
• When your account is suspended or closed because it broke our Terms & Conditions.
• For a change of mind after the first-purchase window, or for plan renewals after the first period.

Email [email protected] or message us on WhatsApp at +92 326 8318038 with:

• the email address of your Asaan Karo account;
• the payment date, amount and transaction reference (from your payment receipt or bank statement);
• the reason for the request.

We confirm we have received your request within 1 working day and tell you our decision within 3 working days.

• Refunds go back to the same payment method you used — the same card, wallet or bank account.
• Once approved, we process the refund within 7 to 14 working days. Your bank or wallet may take a few extra days to show it in your account.
• The full amount you paid is refunded; we do not deduct any fee from a refund we approve.
• We send you a confirmation by email when the refund has been processed.

This policy covers payments made to MAKSOF Technologies for Asaan Karo plans. Businesses that use Asaan Karo sell their own goods and services, and returns or refunds for those orders are handled by that business under its own policy. If you bought something from a business that uses Asaan Karo, please contact that business directly.

• Email: [email protected]
• Phone / WhatsApp: +92 326 8318038
• See also our Terms & Conditions and Service Delivery Policy.